Privacy Policy

Last updated: November 11, 2025

Kolor Drops (“Kolor Drops,” “we,” “us,” or “our”) operates this store and website, including related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which helps us provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated information. Depending on how you interact with the Services, we may collect:

• Contact details: name, email address, phone number, billing and shipping addresses.

• Payment & transaction data: payment method, payment confirmation, order details, refunds, and exchanges (processed by our payment providers).

• Account information: username, password, preferences, and settings (if you create an account).

• Shopping activity: items viewed or added to cart/wishlist, purchase history, returns/cancellations.

• Communications: content of messages you send to us (e.g., customer support, order questions, reviews).

• Device & usage information: IP address, browser, device type, network info, unique identifiers, pages viewed, referring/exit pages, timestamps, and general interactions with the site.

• Inferences drawn from any of the above to personalize your experience (where permitted by law).

Sources of Personal Information

We collect personal information:

• Directly from you (account creation, checkout, forms, customer support).

• Automatically via cookies, pixels, log files, and similar technologies when you use the Services.

• From service providers (e.g., payment processing, shipping, analytics, and customer support tools).

• From partners or other third parties where permitted by law.

How We Use Personal Information

We use your personal information to:

• Provide, operate, and improve the Services (process orders/payments, fulfill and ship, manage accounts, remember preferences, support returns/exchanges where applicable, personalize content).

• Communicate with you (order confirmations/updates, customer support, service messages).

• Marketing & advertising (send newsletters and promotions where permitted; show relevant ads on our site and elsewhere based on your activity and preferences—you can opt out as described below).

• Security & fraud prevention (authenticate users, detect and prevent fraud or misuse, protect our rights and the rights of others).

• Legal compliance (comply with laws, respond to lawful requests, enforce our terms and policies).

How We Disclose Personal Information

We may disclose personal information:

• To Shopify and service providers that perform services for us (e.g., hosting, payment processing, analytics, fulfillment, and shipping).

• To business and marketing partners who help deliver ads and promotions (they will use your info under their own privacy notices and applicable laws).

• With your direction or consent, including social media integrations and shipping requests.

• Within our corporate group or in connection with a business transaction, and as required by law or to protect our rights, users, or the public.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to operate and improve the platform and to provide enhanced features. Information submitted through our store is shared with Shopify and may be processed in countries outside where you reside. In some cases, Shopify is responsible for processing (including responding to certain privacy rights requests related to its features).
To learn more about how Shopify processes personal information and to exercise rights available under Shopify’s policies, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate the site, remember your preferences, analyze traffic, and personalize content/ads. You can manage cookies through your browser settings; blocking cookies may affect site functionality. (For details on Shopify cookies and analytics, consult Shopify’s privacy resources.)

Do Not Track. There is no industry standard for DNT signals, so we do not alter our data practices when we detect such signals.

Your Rights & Choices

Depending on where you live, you may have rights over your personal information, such as:

• Access/Know what we collect and how we use it.

• Delete personal information we maintain about you (subject to exceptions).

• Correct inaccurate information.

• Portability of certain information.

• Opt-out of marketing emails at any time via the unsubscribe link (we may still send transactional messages, e.g., order updates).

• Opt-out of targeted advertising where applicable by following the instructions provided in ads or in your browser/device settings.

You can exercise these rights (where available) by contacting us at info@kolordrops.com. We may need to verify your identity. You may designate an authorized agent where allowed by law.

GDPR (EEA/UK)

If you are in the EEA/UK, we rely on legal bases including consent, contract performance, compliance with legal obligations, protection of vital interests, public interest, and our legitimate interests (balanced with your rights). Your information may be processed in and transferred to countries outside your own; where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

California (CCPA/CPRA)

California residents may have rights to know, delete, correct, and opt out of certain sharing/targeted advertising. To exercise, contact info@kolordrops.com.

Children’s Data

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided personal information, contact us to request deletion.

Security & Retention

No security measures are perfect, but we take reasonable steps to protect personal information. How long we retain information depends on the purpose (e.g., maintaining your account, fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements).

International Transfers

Your information may be transferred, stored, and processed outside the country where you live. Where required, we implement appropriate safeguards for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will update the “Last updated” date above and provide additional notice if required by law.

Contact

If you have questions about our privacy practices, want to exercise your rights, or make a complaint, contact us:
Email: info@kolordrops.com